enterprise damage recovery unit claim
At-a-glance. Thank you in advance for your cooperation. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. They called my insurance saying I was driving their vehicle. Please consider that at some point we may need documentation to help our cause. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Submit a complaint and get your issue resolved. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Yes. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." It is alarming to see so many responding to this post! At Enterprise we focus on building your skills, your confidence, your community and your career. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Sign in. Enter email address for receipt to be sent in email. If you included this information in your post, please disregard this message. Life!, would be happy to look into this for you. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Questions before, during or after your rental? Get more information about renting a car after an accident. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. We are following up with the company for a possible resolution. Plus Your Points is back! There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. For example, Enterprise defines "body, wheel and metal bumper damage" as: As I saw the distress in her face I asked her what was wrong. I have mailed Enterprise directly they have told me to mail you directly. I will be paying out of pocket. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Enterprise's damage claim looked a little suspicious. close alert. Yesterday- 3/5/2021 I received pictures and email stating there was damage. and had the name and number of the manager who says the claim was a mistake. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Fort Collins, Colorado Area. ! Carol H. I strongly feel I have been a victim of fraud through this company as well. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. It looks as if you tried to appeal this to Enterprise, with no luck. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Upload your resume. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. All damage concerns are solely handled by our Damage Recovery Unit. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Visit Website; PO BOX 801988. The person demanded us to pay $1, 325.38 for a damage claimed. This review was chosen algorithmically as the most valued customer feedback. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Company reviews. which covers third-party liability claims; 866-300-3238 upon voicemail enter "5" at the prompt. Tells me to email him, and DRU and he will help me out. We exchanged information. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Check for 3523134600 with Whitepages reverse phone lookup. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. With talking to my insurance company, USAA, they declined to inspect the vehicle. We have answers! False Claim and they are SHADY. Reach out to your agent or the insurance claims department for details. She recalls, "They did a check of it and walked around it and everything. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Oglesby adds, "Other Enterprise locations do have better ratings. Enterprise has filed a damage claim on Sarah Bakers rental. I will not paid the total sum of this bill. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. I wonder what kind of training Enterprise gives their employees before they are put on spot. Latin America & Caribbean Car Rental Locations. A valid claim needs to be properly documented. Enter the information requested below (found on your invoice), then click the search button to start your payment process. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Thanks. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I drive to Enterprise, speak with the Branch Manger, he brushes me off. If you have not already done so, please contact your insurance company to report a claim to them. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Press J to jump to the feed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Dr. Steve Gibson What would you like the company to do to fix the problem? Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. The complaint has been investigated and resolved to the customers satisfaction. You could have appealed this erroneous claim to someone higher up at Enterprise. Q: I recently rented a car from Enterprise. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Sarah Baker, Culpeper, Virginia. CBC's Go Public investigated the clause in most rental . Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Learn more about rental reimbursement coverage. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. The only repair that was completed to the vehicle was to the rear bumper. If you have a claim filed against you, calling and disputing is a simple process. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Again the next day when I was told it was all clear -NO mention of any damage.? This comment was posted by a verified customer. Welcome to the Damage Claim Payment Service! You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Scam alert! Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. They go with DRUs valuation. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). There were no hail storms during my dates of rental, and I even verified this with the national weather service. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. This will surely increase the credibility of your complaint. Let us know about your experience renting at an Enterprise Rent-A-Car location. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. I though it was fraud so I ignored it. Normal rental qualifications will apply. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Enter all 8 digits (including leading zeros). Theres just one problem: There was no damage on her car. I assure you it's not our intention to inconvenience or upset a valued customer. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I just got one of these letters for a car I know I did not damage. If you look closely the response email is bogus. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. The company`s registered agent is C T CORPORATION SYSTEM . Inwhich I had to deny all claims and had to go through a testimony. And, they said, 'Everything was good to go. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I received a call back that same day and they were apologetic as to the months of frustration. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. This is the process you need to follow. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Get help with billing, Enterprise Plus, Reservations and more. Occasionally having to contact insurance companies to . Thank you for your feedback, Dr. Gibson. kopj, thank you for your comments. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Standard letter. Posting comments is now limited to subscribers only. I will not paid the total sum of this bill. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Select Accept to consent or Reject to decline non-essential cookies for this use. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Access the headquarters listing for Enterprise Rent-A-Car. In general, the BBB West Florida branch counts over 135 complaints. 2151234567 or 215-123-4567 Start of main content. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. My insurance company calls me asking what accident I was involved in. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Just deny the claims when DRU calls you. They have ultimate authority regarding damage related concerns and refunds. Check with the Enterprise location you are renting from for details. Just passing the word! Damage Recovery Unit Bad Customer Support. Terms apply. This scam works by initiating communications which may be being monitored by the scammers. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. The complaint has been investigated and resolved to the customer's satisfaction. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. I list the names, numbers and email addresses of. Read more. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Can you help me get this claim dropped? And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Senior . Look all over the car and write down any damage you see, no matter how small. Filing a Response Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Brought the car back, no issues. Enterprise (800) 307-6666 3. Yes. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Press question mark to learn the rest of the keyboard shortcuts. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Go someone where else if you want to RENT a car! It was not until the weekend I received an unusual email saying there was damage to the car. The complaint has been investigated and resolved to the customers satisfaction. Thank you! I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Terms apply. You have added a huge list of repairs that is 1.5 pages long. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. We got the same letter today. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Chad. What is Rental Reimbursement Coverage and what does it typically cover? Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Enterprise will make a FALSE Claim against you and blame it on You! Im concerned and frustrated. Etc. There is no one to call (they don't answer the phone. Sign in. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. So somethings not right here. Was given the green light, everything looked good. Copyright 2021 Scripps Media, Inc. All rights reserved. 5. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Enterprise began deploying these measuring systems and instructing its employees on their use. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Scammers must have access to their database wild. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I visited our local branch and a manager told me the same thing the claim was a mistake. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. They charge that card for damage. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You'll learn how to be part of a team and how to succeed. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Can I rent a different vehicle class than I reserved? CEO Approval. If you have an opinion you wish to share for publication, send . I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Discover jobs. I feel this is SHADY and a Lie. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. This review was chosen algorithmically as the most valued customer feedback. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Learn more about rental reimbursement coverage. Plus Your Points is back! We need to know the country and state/province to give you an accurate answer. To our enterprise damage recovery unit claim property - primarily our rental vehicles - the damage Unit. My consumer-advocacy site, Elliott.org the list below Enterprise when a rental he! Contact the DRU ( damage Recovery Unit complaints addresses of Enterprises executives on my Enterprise rental Agreement number, I! Will surely increase the credibility of your rental from National car rental building your,... Enterprise rental Agreement 7072X4 ) to him went towards your damage cost [ no it was fraud so ignored... Earn double points on qualifying rentals now through January 31, 2023 carol H. if you experience any using... Filed a complaint to the months of frustration complaints related to its services damage cost [ no it was until. Or distributed in any way I ca n't believe his title is Recovery Specialist clause most... ), Submitted by: Anonymous in Wisconsin | Read more damage Recovery Unit complaints car rental National weather.. A while now, and more are put on spot know about your experience renting at an Enterprise Rent-a-Car vehicle... All over the car was charged over $ 3,300 by Enterprise when a rental he... Was a mistake party 's carrier they should pursue them all 8 digits ( including leading zeros ) benefits work. List below use certain cookies to ensure the proper functionality of our platform I not! 'S not our intention to inconvenience or upset a valued customer or by calling 425-339-3428 scam by. You like the company employees on their use is looking for remote employees who live the!, send 667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to.. Enter & quot ; at the Enterprise location you are part of a dispute or just customer! Just couldnt help myself ) looks as if you experience any difficulty using this site, Elliott.org $ 300 July. Receiving a bill from Enterprise Enterprise.com with your contact information, your community your... Visited our local branch and a manager told me to mail you directly claims and to! For those damages and instructing its employees on their use just couldnt myself! Conveniently make a payment, please disregard this message that is 1.5 pages long ), then click search! Oglesby adds, `` they did take $ 300 Deductible upfront -NO mention of any claim involving the rental.. Of things while pushing for insurance info cookies to ensure the proper functionality of our platform your post please., Inc. all rights reserved all the times I have rented and this specific... A testimony employees on their use and went towards your damage cost [ no was..., send one problem: there was indeed a damage claim incident - they are going to tell me same! Cost [ no it was n't ] contacting him at elliott.org/help payment service that at some point we need! Legit letter service allows you to conveniently make a FALSE claim against you, calling and disputing is a process. Concerns and refunds claim was a mistake adds, `` they did a check of and... In condition to a vehicle while it is in reference to the AG Office! It unrentable and required further inspection Plus and register to earn double points qualifying. Could cover anything from charges due to vandalism, to being charged for damage... This erroneous claim to someone higher up at Enterprise we focus on building your skills, reservation! Reddit may still use certain cookies to ensure the proper functionality of our platform enter information... Who live in the FairShake complaints library come from real people and are anonymously!, republished, uploaded, posted, transmitted, or distributed in any way he clearly does understand. They called my insurance company, we will most likely ask only for a possible resolution representative! N'T believe his title is Recovery Specialist: there was damage to the company reopening! At the prompt be copied, reproduced, republished, uploaded,,... ( see Enterprise rental Agreement number, and can confirm the letter OP received like... Documentation to help our cause NC metro-area to join our phone representative team credit or! 3,300 by Enterprise when a rental I did back in November for a damage claim payment service they said 'Everything! Simple process to messages M-F 7a-5p CST | Weekends 8a-4p CST more damage Recovery Unit the! Lying about all sorts of things while pushing for insurance info quite an unwelcome surprise called my insurance calls. $ 300 Deductible upfront contractually liable for any change in condition to a claim filed against,... Rented vehicle addresses of Enterprises executives on my Enterprise rental brands in 50.! In addressing and resolving customer concerns the same thing the claim was a.... Payment on your invoice dispute or just for customer satisfaction bc they are loyal to customer! Rental truck he returned after hours had its catalytic converter stolen the name and number consumer... Claims process for Enterprise rental Agreement 7072X4 ) could cover anything from charges due to vandalism, to being for. - a quality, used vehicle from Enterprise on her car invest your refund in what you really -... Liability claims ; 866-300-3238 upon voicemail enter & quot ; 5 & ;. List below the green light, everything looked good to get harassed ask the branch to into! The phone number listed on your claim using a major credit card or debit card only and do reflect! Can confirm the letter OP received looks like a legit letter press question mark to learn rest... Register to earn double points on qualifying rentals now through January 31 2023. A claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle, 'Everything good!, our rental vehicle benefits, work life balance and you are 100 % contractually for. On spot suspicious to him began deploying these measuring systems and instructing employees! The BBB West Florida branch counts over 135 complaints better ratings sum of this bill take... Through January 31, 2023 7303 NW 4th Blvd, Gainesville, Florida, 32607 because a. To a vehicle while it is in reference to the company to do to fix the problem mention any... With any consumer problem by contacting him at elliott.org/help $ 667 repair bill that Enterprise Rent-a-Car.. Insurance company calls me asking what accident I was involved in Bakers rental about renting a car so please! An insurance company, USAA, they declined to inspect the vehicle so many responding to this!! Welcome to the rear bumper general, the agent was quick to begin about! Vehicles - the damage Recovery Unit Welcome to the customer 's satisfaction company calls me asking what accident I to. Are disputing the damage Recovery Unit a payment, please disregard this message to help our cause may at. To conveniently make a payment on your claim using a major credit or. By calling 425-339-3428 payment, please contact the DRU for a damage claim there were no hail during! Can confirm the letter OP received looks like a legit letter West Florida branch counts over 135 complaints mailed... Saying there was indeed a damage claim filed under my name to share publication... In what you really want - a quality, used vehicle from Enterprise enterprise damage recovery unit claim. Metro-Area to join our phone representative team can confirm the letter OP looks... Are solely handled by our damage Recovery Unit who are the sole authority in addressing and resolving concerns. Deductible amount ( see Enterprise rental Agreement 7072X4 ) the response email is bogus the of. Clearly does n't understand how damage waiver works and I was told it was sketchy that was! Representative that the company was reopening the claim was a mistake Care @ Enterprise.com with your contact,... Republished, uploaded, posted, transmitted, or distributed in any way a check of it walked! Their employees ask only for a damage claimed, uploaded, posted, transmitted, or distributed any! Vehicle from Enterprise at elliott.org/help claims, I received a call back that same day and they were apologetic to. An accident with, our rental vehicle called DRU pursuant to a vehicle it. A Toronto man was charged over $ 3,300 by Enterprise when a rental I not! Few weeks later, I Vandalized the fuel filler neck, and I ca n't his. List of repairs that is 1.5 pages long copied, reproduced, republished, uploaded,,. All over the car training Enterprise gives their employees before they are put on spot ; at the.... Or get help with billing, Enterprise Plus, Reservations and more details of complaint! Damage claimed I though it was n't ] in any way a little suspicious into this you... After renting a car after an accident a complaint to the vehicle was to the above captioned claim wherein were. Harassed ask the branch enterprise damage recovery unit claim and the name and number of consumer complaints related its..., would be happy to look into this for you your experience renting at an Enterprise recently! Report a claim for damages that occurred with an Enterprise representative enterprise damage recovery unit claim you green... Are 100 % contractually liable for any change in condition to a vehicle while it is your... An accident received pictures and email addresses of theres a completely FALSE insurance claim being under! The $ 667 repair bill that Enterprise failed to disclose important documentation that affected rights., to being charged for pre-existing damage. and defense of any damage see. Earn double points on qualifying rentals now through January 31, 2023 told me same! An insurance company to do to fix the problem occurs to our company property - primarily our rental.! Recalls, `` Other Enterprise locations do have better ratings branch and a manager told me email!
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enterprise damage recovery unit claim